Results over reports
We measure our success by your revenue growth, not the thickness of our decks. Every recommendation we make is tied to a measurable outcome and we track it obsessively.
Who We Are
A boutique firm with
deep roots.
By the numbers
42%
Average year-over-year revenue growth across our client portfolio
ECTM was born in Costa Rica not by accident, but by conviction. Our founders spent years working inside the hospitality industry across Central America, watching boutique and independent hotels struggle to compete in an increasingly digital, data-driven marketplace. They had the product. They had the location. What they lacked was the infrastructure.
That gap became our purpose. We built ECTM to be the revenue and marketing arm that independent hotels don't have the budget to hire full-time a specialist team that shows up with enterprise-level tools, local market knowledge, and genuine skin in the game.
"The best outcome isn't a client that depends on us forever. It's a hotel that's thriving with or without us."
Over the years, we've worked with properties ranging from intimate 19-room boutique escapes to 44-room four-star resorts. We've restructured OTA strategies, launched direct booking campaigns that moved the needle within weeks, redesigned websites that now generate more revenue than any third-party channel, and trained front-desk teams that now consistently earn 9+ guest review scores.
Some of our clients have grown to the point where they brought revenue management fully in-house and we consider that our greatest success. It means we built something real. Something that worked. That reputation is our most powerful sales tool.
Today, ECTM operates across Costa Rica and serves hotels throughout Latin America and the Caribbean. We bring the same boutique attention to every engagement: direct communication, no account hand-offs, and a team that knows your property as well as you do.