We are ECTM.
Elevate your hotel and tourism business with our expert-driven revenue management, online marketing, and customer service consulting! As a boutique consulting company in Costa Rica, we specialize in propelling local businesses to the forefront of the global market. Experience success and growth by partnering with us today!
Our services.
Revenue Management
Increase profits by maximizing your sales strategies across all channels.
Marketing & Promotions
Work toward positioning your property in the region, country and the world.
Website Design Development
Increase profits with direct sales via your website. Designed with SEO in mind.
SEO &
Content Creation
Blogs & videos are essential for keeping websites and social media fresh and up-to-date.
Revenue Management
Transform your online sales with our innovative approach! Discover how our ECTM proposal can take your sales to the next level using Revenue Management strategies and dynamic rates adjusted according to demand and occupancy at your destination.
Together with our business partners, we help you climb positions, increase sales, boost your RevPar (Revenue per Available Room), and improve your profitability margins.
At ECTM, we take charge of driving demand, increasing visibility, and turning your booking engine into a sustainable long-term competitive advantage, generating higher profitability margins for your hotel.
Don't wait any longer! Join ECTM and start enjoying the benefits of optimized and successful online sales management.
In summary, our comprehensive proposals include:
ONLINE SALES MANAGEMENT, STRATEGY, AND REVENUE MANAGEMENT TECHNIQUES
Detailed market study, distribution structure, and visibility of your hotel.
Creation and implementation of a rate structure segmented by customer profile and markets.
Application of Revenue Management techniques with dynamic rate strategy to increase your sales and profitability.
Management of the booking engine on your hotel's website (for Arenal Manoa, provided by third parties).
Boosting direct sales through the most profitable channel: your website!
Who are we?
A revenue management and online marketing agency dedicated to the hotel and tourism industry in Costa Rica. We excel at positioning local businesses in the global market.Experience the synergy of exceptional customer service and sales optimization with our dynamic company, conceived to assist independent tourism industry suppliers. Our dedicated, multilingual, and multicultural team of experts delivers tailored solutions for your unique needs. Embrace the agility and flexibility of our small business, embodied by our hummingbird logo, as we take your venture to new heights.
Website Creation for the Hospitality and tour Operator Industry
A revenue management and online marketing agency dedicated to the hotel and tourism industry in Costa Rica. We excel at positioning local businesses in the global market.Elevate Your Online Presence with Our Web Design Services, SEO Strategy, and Maintenance
Unlock the true potential of your website with our exceptional web design services that prioritize user experience, seamless navigation, and captivating content. We ensure your website not only looks great but also performs at its peak.
Effortless Booking Experience: We understand the importance of a smooth booking process. Delight your customers with comprehensive product offerings, a sleek graphic user interface, and instant confirmation – all tailored to their needs.
SEO Strategy: Boost your website's visibility and attract more organic traffic with our expertly-crafted SEO strategy. Our team will optimize your site to rank higher on search engines, putting you ahead of the competition and driving more business your way.
Responsive Across Devices: Stay ahead in the digital age with our cutting-edge responsive web designs that adapt flawlessly across all devices – desktop, tablet, and mobile. Your customers will enjoy a seamless experience, no matter where they are.
Ongoing Maintenance: We don't stop at design! We are committed to providing ongoing maintenance to ensure your website remains up-to-date, secure, and functioning optimally. You can trust us to keep your online presence thriving.
Collaborative Approach: We will work closely with you to create a stunning, user-friendly web design that highlights your property's unique strengths and differentiators. Together, we'll make your website stand out from the crowd.
Don't settle for less – choose our web design services and enjoy the benefits of an attractive, high-performing website that captures your audience and drives results. Get started today and watch your online success soar!
Quality Service Training
A revenue management and online marketing agency dedicated to the hotel and tourism industry in Costa Rica. We excel at positioning local businesses in the global market.Discover the Path to Excellence with Our Engaging Quality Service Training
Embark on a transformative journey towards exceptional customer service with our comprehensive training, coaching, and system implementations designed to elevate your business.
Our certified training sessions aim to inspire meaningful moral and spiritual growth in your team members, fostering a culture of dedication and professionalism.
Experience the power of service committees, which encourage team accountability and empower your collaborators with tools to track and measure their progress.
In the ever-evolving tourism industry, continuous learning is vital for staying ahead. Embrace our cutting-edge training to raise the bar and surpass your competition.
It's all about relationships
The Power of Relationships and Networking in Business: Unlock Success through ConnectionsStrong relationships and networking are at the heart of successful businesses. ECTM has forged valuable connections with OTAs and other suppliers, tapping into a wealth of opportunities, resources, and knowledge.
Effective networking helps you gain new perspectives, identify potential collaborations, and uncover hidden prospects. These connections can bolster your brand reputation and expand your reach to new markets.
Never underestimate the impact of a well-nurtured network in accelerating your business growth and staying ahead of the competition. Invest in building lasting relationships and watch your success soar.
This allows you to have one single point of contact, worldwide distribution and the most effective tools to streamline your offerings.
Supplementary services
A revenue management and online marketing agency dedicated to the hotel and tourism industry in Costa Rica. We excel at positioning local businesses in the global market.Boost your business with our personalized services tailored to your needs! We take pride in offering customized solutions for our business partners, adapting to their requirements and budget. Some of our exclusive services include:
• High-quality content writing and translation for your website.
• Creation of engaging and up-to-date blogs to keep your site fresh and improve organic positioning.
• Implementation and maintenance of an efficient and user-friendly booking engine.
• Design, creation, and maintenance of restaurant and bar menus in online tools, with QR codes and fluid updates according to the season.
Our commitment goes beyond providing you with a solid proposal for the comprehensive management of your hotel's online sales. We constantly strive to develop new strategies to increase your sales and become your trusted strategic partner.
Don't wait any longer! Take advantage of our personalized services and give your business the boost it needs to stand out in the market.
Some of our exclusive services include:
ONLINE SALES MANAGEMENT, STRATEGY, AND REVENUE MANAGEMENT TECHNIQUES
Detailed market study, distribution structure, and visibility of your hotel.
Creation and implementation of a rate structure segmented by customer profile and markets.
Application of Revenue Management techniques with dynamic rate strategy to increase your sales and profitability.
Management of the booking engine on your hotel's website (for Arenal Manoa, provided by third parties).
Boosting direct sales through the most profitable channel: your website!
Case studies.
ECTM's case studies have shown an average of 42% growth Year-Over-Year for our clients with an astounding 104.5% growth in 'room nights' for one amazing property in Dominical, Costa Rica.
