Who are we?
Experience the synergy of exceptional customer service and sales optimization with our dynamic company, conceived to assist independent tourism industry suppliers. Our dedicated, multilingual, and multicultural team of experts delivers tailored solutions for your unique needs. Embrace the agility and flexibility of our small business, embodied by our hummingbird logo, as we take your venture to new heights.
“Success is guaranteed when sales efforts and customer service come together.”
Why us?
Sustainable revenue is what drives our mission. Our dedicated team at ECTM is committed to and has a vested interest in your company’s success.
We maintain that a successful business can only be achieved by joining the forces of online and offline digital marketing and distribution, along with an excellent customer quality experience.
What differentiates us?
Today’s travel industry technology is moving so fast that having a brand name or selling through an online travel agency (OTA) isn’t enough. In this competitive world, you need a combination of product and customer service merged with online strategies and reputation management.
The team at ECTM is committed to your success. We manage your online sales through strategic Revenue Management, to improve positioning, visibility, online bookings, Rev-Par and profitability. We also work to make your direct sales channel a competitive sustainable advantage for your property.
Katie
Creative Director
Ximena
Revenue Manager
Michael
Designer / Developer
Moisés
Analyst / Developer
We are ECTM
In today’s highly competitive travel industry, the digital age can be a challenge for many hoteliers. It’s proven that customer service is of critical importance in any established company. Customers expect a seamless booking process and memorable experiences, not just a room. Hospitality leaders actively seek improvement and return on investment. Therefore, standing out and staying ahead requires reinventing strategy almost daily.
How we work.
Quality Service Training
Our road to excellence is achieved by customer service training, coaching and system implementations.
Certified training sessions focus on creating deep moral and spiritual changes within your collaborators.
Service committees allow for collaborator accountability, and provide tools for them to follow up on their own progress.
In the tourism industry, the bar is always set higher, therefore a permanent learning process is essential.
Technology Partners
ECTM has partnered with established technology suppliers in the industry.
This allows you to have one single point of contact, worldwide distribution and the most effective tools to streamline your offerings.
Contact us for a customized presentation of your sales potential
Website Design
Thew way the user navigates and interacts with your website is key. They need agile response times and content that draws them in.
The ability for guests to book with ease is vital. Customers want complete product offerings, a modern graphic user interface and immediate confirmation.
Our team of global experts will work with you to create the most innovative, user-friendly web design focused on your property strengths and differentiators. This, combined with the most cutting edge technologies responsive on all devices.