Who are we?

Formerly known as e-cotourisminds, we’ve grown and expanded our services to include current trends in the tourism industry including marketing, branding, promotions and consultations.

The company was born out of the need to professionalize the tourism industry regarding customer service and sales optimization, which need to go hand in hand.  

  • Tools that maximize efforts with measurable results.
  • Revenue and inventory management boosting income growth.  
  • Employee empowerment, sense of belonging and culture of service.

“Success is guaranteed when sales efforts and customer service come together.”
Diego González, founding partner.  


Why us?

Sustainable revenue is what drives our mission. Our dedicated team at ECTM is committed to your company’s success.

We maintain that a successful business can only be achieved by joining the forces of online and offline digital marketing and distribution, along with an excellent customer quality experience.


What differentiates us?

Today’s travel industry technology is moving so fast that having a brand name or selling through an online travel agency (OTA) isn’t enough. In this competitive world, you need a combination of product and customer service merged with online strategies and reputation management.  

The team at ECTM is committed to your success.  We manage your online sales through strategic Revenue Management, to improve positioning, visibility, online bookings, Rev-Par and profitability. We also work to make your direct sales channel a competitive sustainable advantage for your property.

Katie

Creative Director


Ximena

Revenue Manager


Michael

Designer / Developer


Moisés

Analyst / Developer

We are ECTM

In today’s highly competitive travel industry, the digital age can be a challenge for many hoteliersIt’s proven that customer service is of critical importance in any established company. Customers expect a seamless booking process and memorable experiences, not just a room. Hospitality leaders actively seek improvement and return on investment. Therefore, standing out and staying ahead requires reinventing strategy almost daily.

Katie
Widdowson

Business Development


Ximena
Galbarini

Revenue Manager


Moisés
Duran

Analyst / Dev


Michael
Zoz

Webmaster / Design / SEO


How we work.

Quality Service Training

Our road to excellence is achieved by customer service training, coaching and system implementations.

Certified training sessions focus on creating deep moral and spiritual changes within your collaborators.

Service committees allow for collaborator accountability, and provide tools for them to follow up on their own progress.

In the tourism industry, the bar is always set higher, therefore a permanent learning process is essential.


Technology Partners

ECTM has partnered with established technology suppliers in the industry.

This allows you to have one single point of contact, worldwide distribution and the most effective tools to streamline your offerings.

Contact us for a customized presentation of your sales potential



Website Design

Thew way the user navigates and interacts with your website is key. They need agile response times and content that draws them in.

The ability for guests to book with ease is vital. Customers want complete product offerings, a modern graphic user interface and immediate confirmation.

Our team of global experts will work with you to create the most innovative, user-friendly web design focused on your property strengths and differentiators. This, combined with the most cutting edge technologies responsive on all devices.

Website Design
Development

The way the user navigates and interacts with your website is key. They need agile response times and content that draws them in. The ability for guests to book with ease is vital.


Customers want complete product offerings, a modern graphic user interface and immediate confirmation.Our team of global experts will work with you to create the most innovative, user-friendly web design focused on your property strengths and differentiators.This, combined with the most cutting edge technologies responsive on all devices.